Important
You should read these terms and conditions before using this website in any way.
By accessing this website, you are deemed to have read and accepted these terms and conditions in full. If you do not accept these terms and conditions in full you must leave the website immediately and may not make any further use of the website.
If you have any questions about the content or operation of this website then please contact webmaster@slc.co.uk
If you have any questions about the payment, repayment of student loans or any of the other products administered by SLC please refer to the appropriate part of this website or refer to the website applicable to that product.
Company Details
This website is operated by the Student Loans Company Ltd (“SLC”). SLC is wholly owned by the UK Government and operates within the policy context set by the UK Government, the Scottish Ministers and the legislative framework.
Registered office of the Student Loans Company:
21 St. Thomas Street, Bristol BS1 6JS.
Registered in England No. 2401034.
VAT registration number. 556 4352
Details of SLC’s functions are set out elsewhere on this website.
SLC has offices at:
Headquarters
Student Loans Company Limited
100 Bothwell Street
GLASGOW
G2 7JD
Hillington Office
Student Loans Company Limited
11 Carnegie Road
GLASGOW
G52 4JT
Colwyn Bay Office
Student Finance Direct
Student Loans Company Limited
Princes Park
Princes Drive
COLWYN BAY
LL29 8PL
Darlington Office
Student Loans Company Limited
DIUS Podium Building
Mowden Hall
Staindrop Road
DARLINGTON
DL3 9BG
Data Protection and Privacy
By proceeding to use this website, you consent to the terms and conditions herein and to SLC’s processing of your personal data for the purposes set out herein.
SLC recognises that your privacy is important to you. You should therefore read our Privacy Policy which explains why and how we will use any personal information you supply to us via this website.
Copyright
This website and associated content is strictly © Copyright of the Student Loans Company. All rights are reserved.
All intellectual property and copyright in the design and layout of this website and the material and information published on its pages are vested in SLC. You may not copy any part of the site or do any other act in relation to any part of the site that is prohibited by copyright other than the following:-
a) you may print or download to a local hard disk any page for your personal and non-commercial use only;
b) in material issued to third parties you may quote from the site provided you give due accreditation to the author and to SLC.
c) note that documents or other information printed or downloaded to a local hard disk from the website automatically become ‘uncontrolled’ immediately the moment they are printed or downloaded. The only ‘controlled’ (i.e. ‘current’) versions are those on the website.
Permission to use or reproduce any of this material in any manner other than as listed in 3.2 should be directed to SLC.
Linking Policy
Certain links in this website will lead to websites that are not under the control of SLC. When you activate these you will leave this website. SLC has no control over and accepts no liability in respect of materials, products or services available on any website which is not under the control of SLC. SLC is providing these links to you only as a convenience, and inclusion of any link does not imply endorsement by SLC of the site.
Disclaimer
The material and information contained on this website is for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, SLC makes no representations or warranties of any kind, expressed or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk.
To the extent not prohibited by law, in no circumstances shall SLC be liable to you or any third party for any loss or damage (including, without limitation, damage for loss of business or loss of profits and consequential losses), arising directly or indirectly from your use of, or inability to use, this site or any of the material contained in it.
The Company is not liable for the contents, reliability or availability of any external internet sites listed, nor does it necessarily endorse any views or services mentioned within them.
Indemnity
You agree to indemnify and to keep SLC indemnified for and against any costs, claims, demands, expenses and liabilities suffered by SLC arising from or which is directly or indirectly related to your access to and/or use of the website.
Applicable Law and Jurisdiction
These Terms and Conditions are governed and will be interpreted in accordance with the Scottish Courts. The Scottish Courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of, or in connection with, these terms and conditions.
Changes to Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time by posting revisions on the site.
Copyright
Where licensing of Crown copyright is handled by HMSO:
The Student Loans Company is a Crown body and the information we produce is subject to Crown copyright, which is administered by Her Majesty's Stationery Office. The material listed in this Publication Scheme is Crown copyright unless stated otherwise. The copyright in some of the material which may be found in this Publication Scheme has been waived, meaning you can reproduce this material freely.
Brief extracts of any of the material included in this Publication Scheme may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1988 (sections 29 and 30) for the purposes of research, private study, criticism, review and news reporting.
Details of the arrangements for reusing Crown copyright material can be found at: http://www.opsi.gov.uk/click-use/index.htm
Authorisation to reuse copyright material not owned by the Crown should be sought from the copyright holders concerned. If in doubt, users should contact HMSO in the first instance.
If the copyright belongs to another organisation, you must obtain permission to reproduce it.
Privacy Policy
The Student Loans Company Limited is registered as a Data Controller with the Information Commissioner under the Data Protection Act 1998 and is committed to respecting your online privacy. We will apply appropriate protection and management of any personally identifiable information you share with us. The level of protection will be based on an assessment of the harm that is likely to be caused by the loss or unauthorised disclosure of the personal information you give us. The information you provide will be processed by SLC in accordance with the Data Protection Act 1998. This Privacy Policy only covers this www.slc.co.uk website operated by the Student Loans Company and does not extend to links to other websites within this site.
We are committed to protecting the privacy and security of the information you submit to us. All personal information you provide is transferred via a secured connection. This is completed under 128 bit SSL (Secure socket Layer) encryption, which is a leading security standard for the transmission of data within the e- services industry.
We strongly recommend that you do not tell anyone your username or password and that you remember to log out of your account and close the browser after you have finished using the service. This ensures that others cannot access personal information, especially if you share a computer or are using one in a public place.
Any personal data provided by you to SLC through your use of this website will be used for providing a tailored interactive Human Resources Service to our employees and to provide an appointments and recruitment service for SLC. We may also use the data to monitor the performance of the website, to secure the safe and secure running of the website.
We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.
To achieve this aim we need accurate personal information about you. Please help us to take prompt and efficient action in informing us of any changes to your personal circumstances by contacting us by telephone or by writing to us.
As a general rule we will not share the information you provide through the Human resources section of this website with any other party. However, you should be aware that this part of the website is operated in conjunction with the Oracle Corporation whose Headquarters are located at Redwood Shores, California, USA.
To enable us to provide the high quality service provided by Oracle, where your details are obtained through this Human resources section, this information will be hosted at Oracle’s Data Centre in the USA . Oracle Corporation privacy policies are self certified to the US Department of Commerce Safe Harbor Program. For more information about Safe Harbor go to http://www.export.gov/safeharbor/
The uses of your personal information are covered by our notification under the Data Protection Act. Under the terms of the Act you have the right to obtain a copy of the information we hold about you, upon payment of the appropriate fee. If you wish to obtain a copy, please write to Customer Assistance team at 100 Bothwell Street, Glasgow G2 7JD enclosing a cheque or Postal Order for £10 and mark your letter “Subject Access Request”.
If you have any questions or concerns about the use of your personal information, please contact us.
We may monitor usage of our website to enable us to update and tailor same to the needs of our users. We may also keep a record of those links which are most regularly used, thus enabling us to provide the most helpful information to our users
As part of the operation of our service, some of our web pages may use cookies (and other tracking technologies). A “cookie” is a small text file downloaded on your computer’s hard drive a cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. This enables us to collect information such as the time spent on our website and the pages used. The cookies on this website are only valid whilst you are using our service and expire when you log out and close your browser window.
We do not conduct any long-term tracking your visits to our site with cookies and you can always delete your cookies when you are deleting your temporary internet files. However, you should note that this will affect all sites that have provided cookies, not just ours.
Further information on deleting or controlling cookies is available at www.aboutcookies.org
It should be noted that our website will not work without cookies.
This privacy policy is not intended to – nor does it - create any contractual or other legal rights. It is, however, a guide to our online protection standards.